{"id":21223,"date":"2025-05-16T12:33:22","date_gmt":"2025-05-16T10:33:22","guid":{"rendered":"https:\/\/hotelesbenidorm.com\/?page_id=21223"},"modified":"2026-02-19T12:38:34","modified_gmt":"2026-02-19T11:38:34","slug":"faqs-hotel-ambassador-playa-i-ii-en","status":"publish","type":"page","link":"https:\/\/hotelesbenidorm.com\/en\/hoteles-ambassador-playa-i-ii-en\/faqs-hotel-ambassador-playa-i-ii-en\/","title":{"rendered":"FAQs Hotel Ambassador Playa I & II – en"},"content":{"rendered":"\t\t
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FAQs about Hoteles Benidorm<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\tHotel Ambassador Playa I & II\n\t\t\t\t\t<\/h2>

General Information<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n \u00bfWhat is the address of the hotel and how to get there?<\/span>\n\n \n
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Hotel Ambassador Playa 1<\/b><\/p>

Addresse: Calle Gerona 41 \u2013 03503 Benidorm (Alicante)<\/p>

Telephone Number Ambassador Playa 1 Hotel: +34 965 851 418<\/p>

Email: recep1@hotelesbenidorm.com<\/p>

Hotel Ambassador Playa 2<\/b><\/p>

Addresse: Calle Gerona, 39 \u2013 03503 Benidorm (Alicante)<\/p>

Telephone Number\u00a0 Ambassador Playa 2 Hotel: +34 965 851 510<\/p>

Email: recep2@hotelesbenidorm.com<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What documentation do i need to check in? <\/span>\n\n \n
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An ID card, passport, or any other valid and original identification document for each person occupying the room.<\/strong><\/p>

A credit or debit card number is required even if your reservation is prepaid.<\/p>

Accepted cards: Visa, Mastercard and Maestro.<\/p><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What time can I check in?<\/span>\n\n \n
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The official time at which you can have your room at your disposal is from 15:00 hours. However, your room may be available earlier depending on availability upon arrival. In case you arrive before the check-in time and your room is not available, you can check in, leave your luggage in the luggage room, enjoy all the facilities of the hotel including your lunch service if included until your room is available.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Until what time can I stay at the room the day of check out?<\/span>\n\n \n
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Check-out time is at 12 noon. If you wish to remain at the hotel after leaving your room at 12 noon, you may leave your luggage in storage and enjoy the hotel facilities. If you would like to keep your room until 6:00 pm, I can check availability at reception. This service has an extra charge of \u20ac30 until 3:00 pm and \u20ac50 until 6:00 pm.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is WIFI available?<\/span>\n\n \n
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Free Wi-Fi throughout the hotel.<\/strong><\/p>

Select the hotel's Wi-Fi network and fill out the form. Email address and room number are required.<\/p>

You can also connect to the Wi-Fi using your Google, Facebook, or other social media accounts.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there Parking?<\/span>\n\n \n
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Yes, the hotel has a car park exclusively for guests, subject to availability on arrival. It cannot be booked. The price is 20\u20ac\/day.\u00a0<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do I have any advantage if I book on the hotel website direct?<\/span>\n\n \n
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Booking on our website you will enjoy the best prices on line, discounts in our bars outside the hotels, SPA session in our wellness centre BENICALDEA, free transfer from the airport \u2026. See conditions on the web.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Do you offer a transfer service?<\/span>\n\n \n
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One of the advantages of booking through our website is a free transfer from Alicante airport to the hotel for stays of at least 8 nights. This service is operated by an external company and is a shared service. To make your transfer reservation, please send your transfer request to reservas@hotelesbenidorm.com along with your flight details and hotel reservation number. See the terms and conditions of this service on the website.<\/p>

If you are not eligible for this benefit or prefer another private service, you can also book your transfer on our website under the \u2018TRANSFER\u2019 tab.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there SPA at the hotel? <\/span>\n\n \n
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BENICALDEA Spa & Thay Massage. It is Spain's first urban spa and the largest in Benidorm, located in the Ambassador 1 hotel. A place to relax and unwind: Thai massages, water circuit, saunas, hot and cold pools and much more.<\/p>

Capacity is limited. Reservations can be made at the hotel reception or directly at Benicaldea.<\/p>

Opening hours from 10:00 to 22:00.<\/p><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What is Thai-Room by Benicaldea?<\/span>\n\n \n
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Our health and wellness centre, Benicaldea, offers hotel guests authentic Thai massage services provided by experienced professionals. For appointments and rates, please enquire at the Benicaldea reception or the hotel reception.<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a GYM available?<\/span>\n\n \n
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The gym costs \u20ac7 per day.<\/p>

Opening hours: 10:00 to 22:00.<\/p>

Limited capacity. Booking recommended.<\/p><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tHotel Ambassador Playa I & II\n\t\t\t\t\t<\/span>

To be taken into consideration<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Exists a dress code?<\/span>\n\n \n
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Bikinis, swimming costumes and bare midriffs are not allowed outside the pool area. In the restaurant, during dinner, it is compulsory for men to wear long trousers during winter time. During Summer dress shorts are permitted.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is smoking permitted? <\/span>\n\n \n
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Smoking is not allowed in the hotel. If you are a smoker, you can only smoke on the terrace of your room. All rooms have a terrace.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are groups of friends welcome?<\/span>\n\n \n
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Groups of farewell parties or other celebrations that disturb the rest of the guests\u2019 rest are not allowed. If you belong to such a group, please request conditions and information from reservas@hotelesbenidorm.com.<\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n
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\n \n \n Are Pets welcome? <\/span>\n\n \n
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No<\/p> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Rooms Info <\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Can I choose the type of bed in my room?<\/span>\n\n \n
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Most rooms have two beds, so if you prefer two beds, we will most likely be able to confirm this for you. If, on the other hand, you prefer a double bed, please send your request to recep1@hotelesbenidorm.com<\/a> or recep2@hotelesbenidorm.com<\/a>. We will take note of your request, but we cannot guarantee it.<\/p><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Can I choose between bathtub or walk in shower? <\/span>\n\n \n
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All double rooms are equipped with a shower. Only the family rooms have a bathtub.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What is the difference between the standard room and the pool view?<\/span>\n\n \n
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The views.<\/strong> Standard rooms overlook Derramador Street. Rooms with a pool view are oriented towards and overlook the pool.<\/p>

If you have booked a standard room and wish to change to a room with a pool view upon arrival, the price is \u20ac5 per person per day.<\/p><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a cot in the room?<\/span>\n\n \n
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The cot is free of charge for babies from 0 to 23 months. Must be requested at time of booking.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a safe in the room?<\/span>\n\n \n
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Yes, cost \u20ac4<\/strong> per day and 20\u20ac per week.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a fridge and coffee machine? <\/span>\n\n \n
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The rooms have an empty minibar that is available for your use free of charge.<\/p>

The rooms also have a kettle with a welcome service of coffee and tea. If you wish to extend this service, it costs \u20ac12 per week.<\/p><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Are there amenities in the bathroom?<\/span>\n\n \n
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There is soap, shower gel and shampoo as welcome amenities.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Washing machine and iron for customers<\/span>\n\n \n
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A washing machine is available for guests in the communal area. Cost: \u20ac3 per wash (detergent included).<\/p>

Iron available on request at reception. Refundable deposit of \u20ac20.<\/p><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Room cleaning service<\/span>\n\n \n
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Room cleaning service is available from 9:00 a.m. to 3:00 p.m.<\/p><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Coffee service in rooms<\/span>\n\n \n
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This service is not available.<\/p><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tHotel Ambassador Playa I & II\n\t\t\t\t\t<\/span>

Reduced Mobility<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Do you have wheelchair accessible rooms?<\/span>\n\n \n
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The Ambassador Playa 1 hotel has 3 adapted rooms with pool view and Ambassador Playa 2 has 5 standard adapted rooms. These rooms are equipped with a bathroom fully adapted for wheelchair users, with a wide door, shower access with grab bar, raised toilet, etc.<\/p>

All the facilities are wheelchair accessible, including the pool terrace. Inside the swimming pool there is no system to facilitate access.<\/p><\/div>

.<\/p><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Is there a scooter?<\/span>\n\n \n
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This service is only available upon arrival. Advance reservations cannot be made, as scooter parking is limited. Please check with reception for charging costs. Scooters are not permitted inside the hotel.<\/p><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tHotel Ambassador Playa I & II\n\t\t\t\t\t<\/span>

Restaurant<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Buffet Restaurant<\/span>\n\n \n
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All services are buffet. Drinks are not included. Except water, juices and coffees included in the breakfast service.<\/p>

Opening hours:<\/p>

Breakfast: 8 am \u2013 10 am<\/p>

Lunch: 1 pm \u2013 3 pm<\/p>

Winter Dinner: 6:30 pm to 9:00 pm<\/p>

Summer Dinner: 7:00 pm to 9:30 pm<\/p>

*This schedule is subject to amendments<\/p><\/div><\/div><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Coeliacs and Allergy Sufferers<\/span>\n\n \n
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We have food suitable for coeliacs. Please inform us when booking.<\/p>

All our dishes are identified with labels containing allergen information.<\/p><\/div><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\tHotel Ambassador Playa I & II\n\t\t\t\t\t<\/span>

Swimming pool, bars and entertainments<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n \n \n Swimming Pool Area<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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There is an area with two swimming pools available for guests of the Ambassador Playa 1 and 2 hotels.<\/p>

Sun loungers and parasols are available. They cannot be reserved.<\/p>

Pool towels are available at reception at an extra cost of \u20ac3 per towel and a refundable deposit of \u20ac10.<\/p>

There is also a children's pool.<\/p>

Pool hours: 8:30 a.m. to 7:00 p.m.<\/p>

Beach House (Beach Bar): Bar with stage in the pool area. Open only in summer from 10:30 a.m. to 1:30 a.m.<\/p><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Bars and entertainment<\/span>\n\n \n
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\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n\n
\n \n\t\t\t\t\t\t\t\t\t\t<\/i> <\/div>\n <\/div>\n\n \n <\/a>\n <\/div>\n\n
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Bar Tropical.<\/strong><\/p>

This is the caf\u00e9 for both hotels.<\/p>

Open in summer from 9am to 5pm.<\/p>

Open in winter from 9am to 1.30am.<\/p>

Explorer\u2019s Club<\/strong><\/p>

Themed pub, a tribute to the travellers and adventurers of the Orient Express era, where you will find live music, performances and sports broadcasts on large screens.<\/p>

Open in summer from 9am to 2am.<\/p>

Open in winter from 9am to 1am.<\/p>

In the evening there are performances and live music in both bars.<\/p><\/div><\/div><\/div><\/div> <\/div>\n\n <\/div>\n\n <\/div>\n\n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQs about Hoteles Benidorm Hotel Ambassador Playa I & II General Information \u00bfWhat is the address of the hotel and how to get there? Hotel Ambassador Playa 1 Addresse: Calle Gerona 41 \u2013 03503 Benidorm (Alicante) Telephone Number Ambassador Playa 1 Hotel: +34 965 851 418 Email: recep1@hotelesbenidorm.com Hotel Ambassador Playa 2 Addresse: Calle Gerona, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":22216,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-21223","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/pages\/21223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/comments?post=21223"}],"version-history":[{"count":11,"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/pages\/21223\/revisions"}],"predecessor-version":[{"id":32776,"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/pages\/21223\/revisions\/32776"}],"up":[{"embeddable":true,"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/pages\/22216"}],"wp:attachment":[{"href":"https:\/\/hotelesbenidorm.com\/en\/wp-json\/wp\/v2\/media?parent=21223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}