FAQ
Hotel Ambassador
General Information
Hotel Ambassador Playa 1
Addresse: Calle Gerona 41 – 03503 Benidorm (Alicante)
Telephone Number Ambassador Playa 1 Hotel: +34 965 851 418
Email: recep1@hotelesbenidorm.com
Hotel Ambassador Playa 2
Addresse: Calle Gerona, 39 – 03503 Benidorm (Alicante)
Telephone Number Ambassador Playa 2 Hotel: +34 965 851 510
Email: recep2@hotelesbenidorm.com
ID card or passport or any other identity document of each person staying at the hotel. A credit or debit card number is required even if your reservation is prepaid.
Accepted cards: Visa, Mastercard and Maestro.
The official time at which you can have your room at your disposal is from 15:00 hours. However, your room may be available earlier depending on availability upon arrival. In case you arrive before the check-in time and your room is not available, you can check in, leave your luggage in the luggage room, enjoy all the facilities of the hotel including your lunch service if included until your room is available.
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Check-out time is at 12:00 noon. If you wish to stay in the hotel after leaving your room at 12:00, you can leave your luggage in the luggage room and enjoy the hotel facilities. If you wish to stay in your room until 18:00 hrs, please ask at reception for availability. This service has an extra charge of 36€ late check-out.
Free Wifi throughout the hotel. Ask for password at reception.
Yes, the hotel has a car park exclusively for guests, subject to availability on arrival. It cannot be booked. The price is 20€/day. No electric charger.
Booking on our website you will enjoy the best prices on line, discounts in our bars outside the hotels, SPA session in our wellness centre BENICALDEA, free transfer from the airport …. See conditions on the web.
We offer as one of the advantages when booking through our website free transfer from Alicante airport to the hotel for a minimum stay of 8 nights. This service is operated by an external company and is a shared service. To make your transfer booking please send your transfer request together with flight details and your hotel booking reference to reservas@hotelesbenidorm.com. See conditions of this service on the website.
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BENICALDEA Spa & Thay Massage. It is the first urban SPA in Spain and the largest in Benidorm located in the Ambassador 1 Hotel. A place of relaxation that will make you disconnect: Thai massages, water circuit, saunas, hot and cold water pools and much more.
The capacity is limited. Reservations at the hotel reception or directly at Benicaldea. Email: benicaldea@hotelesbenidorm.com or phone number: +34 965 855 655
Open: From 10 am until 10 pm
Opening hours from 10:00 to 22:00 hours.
Our health and wellness center, Benicaldea, offers its hotel guests a service of authentic Thai massages by experienced professionals. Appointments and rates are available at the reception of Benicaldea or at the hotel’s front desk.
Gym is included in hotel rates. Located in Benicaldea.
Opening hours from 10:00 to 22:00
Limited capacity. Reservations are recommended.
To be taken into consideration
Bikinis, swimming costumes and bare midriffs are not allowed outside the pool area. In the restaurant, during dinner, it is compulsory for men to wear long trousers during winter time. During Summer dress shorts are permitted.
Smoking is not allowed in the hotel. If you are a smoker, you can only smoke on the terrace of your room. All rooms have a terrace.
Groups of farewell parties or other celebrations that disturb the rest of the guests’ rest are not allowed. If you belong to such a group, please request conditions and information from reservas@hotelesbenidorm.com.
Rooms Info
There are only a few rooms with double bed in Ambassador 2.
If your preference is for 1 double bed, send us your request subject to availability on arrival day to recep2@hotelesbenidorm.com
Ambassador 1, only twin rooms.
Family rooms have 2 sleep rooms twin bed both or double with TV and closet on each and 1 bath room with bath tub. Double bed on request at the hotel reception and subject to availability on arrival
All double rooms are equipped with a shower. Only the family rooms have a bathtub.
The views. The standard room overlooks Derramador Street and urban view. The pool view room get more sun and overlooks the pool.
The cot is free of charge for babies from 0 to 23 months. Must be requested at time of booking. Only available for rooms with pool view.
Yes, cost €4 per day and 20€ per week.
The rooms have an empty minibar which is available free of charge.
The rooms also have a kettle with a welcome service of coffee and tea. Refill 5€/week
Soap, gel and shampoo are available as a welcome amenitie.
There is a washing machine available for guests in the communal area. Cost 3€ per washing machine / detergent included.
Iron on request at reception. Refundable deposit of 20€.
Reduced Movility
The Ambassador Playa 1 hotel has 3 adapted rooms with pool view and Ambassador Playa 2 has 5 standard adapted rooms. These rooms are equipped with a bathroom fully adapted for wheelchair users, with a wide door, shower access with grab bar, raised toilet, etc.
All the facilities are wheelchair accessible, including the pool terrace. Inside the swimming pool there is no system to facilitate access.
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This Service is only available from our Hotel Reception on your arrival, due to limited parking and recharging spaces.
Scooter charged is free. Not permitted inside the hotel.
Restaurant
All services are buffet. Drinks are not included. Except water, juices and coffees included in the breakfast service.
Opening hours:
Breakfast: 8 am – 10 am
Lunch: 1 pm – 3 pm
Winter Dinner: 6:30 pm to 9:00 pm
Summer Dinner: 7:00 pm to 9:30 pm (from 26th June)
We have food suitable for coeliacs. Please inform us when booking.
All our dishes are identified with labels containing allergen information.
Swimming pool, bars and entertainments
There is an area with 2 swimming pools available for guests of Ambassador Playa 1 and 2.
Sun beds and umbrellas available. They cannot be reserved. Towel service is available at reception extra cost of 5€/per towel and 10€/refundable deposit.
There is also a children’s pool.
Pool opening hours: 8:30 am – 7 pm
During summer season in the pool area there is a beach bar (Beach House) with stage with live music and performances everyday. Opening from 10 am- 1:30 am.
We have 2 bars
Tropical Bar.
It is the cafeteria of the 2 hotels. Opening hours:
Summer from 09;00 to 17:00 hours.
Winter 09:00 to 01:30 hours
Explorer’s Club
Themed pub tribute to the travellers and adventurers of the Orient Express where you will find live music, performances and sports broadcasts on the big screens.
Opening times
Summer from 09:00 to 02:00 hours.
Winter from 09:00 to 01:00 hours.
At night there are live music and performances in both bars.
